Apply some quick fixes to enhance service delivery

Instructions

  1. Manage the ‘tiny things’ to make your service distinctive.
     - Send a short, thoughtful follow-up letter to a prospect.
     - Establish an efficient and professional call handling process.
     - Deliver ahead of schedule to impress your client.
     - Write down the first value of your business (i.e., make every client happy every day) and put this note next to the phone to motivate you.

  2. Equip your sales team with a clear point of view.
    Create or identify a distinction in your service and how this benefits your clients, then cascade this information to salespeople so they can effectively deliver the message.

  3. Take personal risks when selling a service.
    Don’t be afraid to take risks in personally selling your product. You may be rejected or have calls ignored, but the risk will be worth the reward when you close a sale.

  4. Follow the Collision Principle.
    Network, get in opportunity’s way, and you will grow your service business.

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