Emotional
Communication
Become a better leader by being empathetic.
from Emotional: How Feelings Shape Our Thinking by Leonard Mlodinow
How to Apply This
-
Read your employees’ emotions.
Seeing if someone is frustrated by their work or task shows that you care about them. -
Respond in an empathetic and constructive way.
This will make your employees respond with loyalty and a willingness to go the extra mile whenever needed.
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