How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books)
Communication
Address disagreements properly
from How to Win Friends and Influence People in the Digital Age (Dale Carnegie Books) by Dale Carnegie
How to Apply This
- Discuss disagreements openly.
When dealing with conflicts, it’s best to arrange an in-person meeting to discuss the concerns directly. This approach facilitates clear communication, allowing both parties to express their views fully and to better understand each other's body language and emotional cues, which are often lost in digital communication. Before the meeting, prepare a list of topics you want to address and consider potential solutions that could be acceptable to both sides. This preparation can make the conversation more focused and productive. - Validate the other person’s viewpoint before expressing your own.
During a disagreement, make sure to first understand the perspective of others before trying to voice out what you feel. You can do this by responding with "I understand your perspective.” This way, you acknowledge the validity of their concerns and feelings, which can reduce defensiveness and pave the way for a more constructive dialogue. - Admit your mistakes right after you recognize them.
As soon as you recognize that you have made a mistake, take swift action to acknowledge it and offer a sincere apology to those affected. This quick response can prevent minor misunderstandings from turning into larger issues and demonstrates your accountability and integrity.
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