Think Again
Team management
Create psychologically safe organizations where people feel comfortable giving and receiving constructive feedback

Create psychologically safe organizations where people feel comfortable giving and receiving constructive feedback

from Think Again: The Power of Knowing What You Don't Know by Adam M. Grant

How to Apply This

  1. Have leaders ask for feedback and schedule regular feedback sessions
    Have them share their past experiences with receiving feedback when they benefited from constructive criticism.

  2. Have the leaders admit some of their imperfections
    Demonstrating and normalizing vulnerability helps employees feel more comfortable opening up about their own struggles and sharing information.

  3. Create practices to role-model humility, openness and inclusiveness
    For example: Hold ‘Ask me anything’ coffee chats, open weekly one-on-one meetings by asking for input and constructive criticism, and set up monthly team sessions where everyone shares their development goals and progress and thus are inspired to recognize their shortcomings and work to overcome them.

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