Effectively confront people
Instructions
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Confront your team members privately, not publicly.
A public confrontation can affect their self-esteem and result in poor performance. -
Do it as soon as possible.
The earlier they realize their faults and make adjustments, the better for your organization. -
Concentrate on one issue at a time.
Avoid overloading them with a long list of issues at the same time. -
Focus only on actions that can be changed.
Frustration builds when you ask a person to do something he or she is unable to do. -
Avoid sarcasm.
Sarcasm signals that you are angry at people, not at their actions, and may cause them to resent you. -
Avoid words like always and never.
They usually detract from accuracy and make them defensive. -
Present criticisms as suggestions or questions if possible.
For example, instead of telling someone their idea was terrible, try suggesting a different option and asking them what they think. -
Avoid apologizing for the confrontational meeting.
Doing so may indicate you are not sure you had the right to say what you said.