Keep your crucial conversations on track

Spot when a conversation becomes crucial.
Some conversations are crucial from the outset. However, conversations can become a crucial part way through. Look for common signs like opposing opinions, heightened emotions, and high stakes. As soon as you notice a conversation has become crucial, you need to adapt your approach and ensure that dialogue remains open.

Look for safety problems.
When people feel safe, they can express themselves freely and add to the pool of shared meaning. But when they feel unsafe, they deliberately start holding back ideas. Sometimes, people go the other way and force their opinions on others. Either way, you need to watch for safety problems during crucial conversations.

Monitor your own behavior.
Be aware of how you are acting in the conversation. Are you still maintaining a positive dialogue or showing signs of silence or violence?