Know what your people are like and what makes them tick.

People are the most important resource. Real drivers of behaviors are values, abilities, and skills; that’s why developing a full profile of these three characteristics is important.

1. Regularly take the temperature of each person who is important to you and to the organization.
   Probe your key people.

2. Learn how much confidence to have in your people—don’t assume.
   Managers should not delegate responsibilities to people they don’t know yet.

3. Vary your involvement based on your confidence.
   Managers should scan and probe everything they are responsible to identify suspicious signs.