Upstream
Problem-solving
Take ownership of problems

Take ownership of problems

from Upstream: The Quest to Solve Problems Before They Happen by Dan Heath

If you want something done right, do it yourself. In essence, that’s what taking ownership of problems is. It may not be your fault that the problem exists, but you need to acknowledge that it is your responsibility before you can come up with a solution.

How to Apply This

  1. Write down, “I was not the one who created this problem. But I will be the one to fix it” on a post-it note and stick it somewhere you see often
    A computer or notebook you use for work would be the best option.

  2. Think about what steps you, specifically, can take to solve the problem
    The problems around you are often in your control. Recognizing that will prime your brain to start thinking of actionable solutions.

  3. Tell yourself, “I can fix this problem.”
    One reason people don’t step forward to fix problems they see is because they think the problem is inevitable, or that they are not qualified enough to do anything effective. However, you won’t know unless you try!

  4. Write down your motivation for your work
    Why do you want to complete this task in the first place? Why is it important that the problem gets resolved?

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